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Scanner User Guide

6 min read

1. Overview

The Kemicard Scanner is a powerful QR code scanning solution designed to streamline event check-ins and attendee management. This Lightning-Fast tool simplifies the attendee verification process, reduces wait times, and enhances security by verifying tickets in seconds. Perfect for events of all sizes, Kemicard ensures a seamless entry process, letting you focus on creating unforgettable experiences.

2. Event Details: TechSummit 2026 – Calgary

For this documentation, we’ll use the TechSummit 2026 – Calgary event as our example:

• Event Name: TechSummit 2026 – Calgary

• Description: Annual technology summit in Calgary featuring keynotes, workshops, and networking. Hybrid format with in-person and virtual options.

• Event Type: Conference

• Start Date: February 1, 2026, 9:00 AM MST

• End Date: March 17, 2026, 5:00 PM MST

• Record Type: One Time

• Status: Active & Occurring Now

3. Getting Started with Kemicard Scanner

The Kemicard Scanner provides an intuitive interface for managing event check-ins through QR code scanning.

3.1 Accessing the Scanner

1. Navigate to Salesforce and log in to your Kemicard account

2. Click on the “Kemicard Scanner” tab in the main navigation bar

3. You’ll be greeted with the main landing page featuring the tagline: “Streamline Your Event with Lightning-Fast QR Code Check-Ins!”

3.2 Selecting an Event

Before you can begin scanning, you need to select the event you’re checking attendees into:

1. Locate the “Event” search field at the top of the scanner page

2. Click on the search field (marked with a required field indicator)

3. Begin typing the event name (e.g., “TechSummit”)

4. A dropdown menu will appear showing matching events with their descriptions

5. Select “TechSummit 2026 – Calgary” from the dropdown

   – The event details will display: “Annual technology summit in Calgary featuring keynotes, workshops, and networking. Hybrid format with in-person and virtual options.”

6. The event pill will appear in the search field showing your selection

7. The page will update to show the scanner interface for that specific event

Note: You can change the event at any time by clicking the X on the event pill and selecting a different event.

3.3 Understanding the Scanner Interface

Once you’ve selected an event, the scanner interface displays the following elements:

Main Components:

• Header: Shows “Kemicard” branding and the selected event name in a removable pill (TechSummit 2026 – Calgary)

• Instructional Text: “Get started with Event Scanner! Tap ‘Start Scan’ to verify tickets quickly and ensure smooth event check-ins.”

• QR Code Icon: A large, centered QR code symbol with blue corner brackets and a red scanning line indicator

• Start Scan Button: A prominent blue button at the bottom of the screen

• Footer: “Powered by Kemicard” branding

4. Scanning Process – Step by Step

4.1 Initiating a Scan

1. Ensure you’ve selected the correct event (TechSummit 2026 – Calgary)

2. Tap or click the blue “Start Scan” button

3. The interface will transition to the active scanning mode

4. Your device’s camera will activate (you may be prompted to allow camera access)

4.2 Active Scanning Mode

When scanning mode is active, you’ll see:

• Event Name: Still displayed at the top (TechSummit 2026 – Calgary) for verification

• Back Arrow: Located in the top-left corner to return to the main scanner screen

• Scanning Frame: A rectangular frame with blue corner guides indicating the scan area

• Active Scan Line: A red horizontal line that moves vertically across the frame, indicating active scanning

• Camera View: Live camera feed showing what your device camera sees

Scanning Instructions:

1. Hold your device steady with the camera facing the attendee’s QR code

2. Position the QR code within the blue corner guides on the screen

3. Ensure adequate lighting for optimal scan recognition

4. Keep the QR code centered and in focus

5. The scanner will automatically detect and process the QR code

6. Wait for the verification result (success or error message)

4.3 Returning to Main Screen

To exit scanning mode and return to the main interface:

1. Tap the back arrow button in the top-left corner

2. You’ll return to the scanner home screen with the “Start Scan” button

3. The selected event (TechSummit 2026 – Calgary) remains active

4. You can change events or start a new scan session

5. Best Practices for Efficient Check-Ins

For TechSummit 2026 – Calgary and other high-volume events, follow these recommendations:

5.1 Pre-Event Preparation

• Test your device’s camera before the event starts

• Ensure your device is fully charged or connected to power

• Verify you have the correct event selected (TechSummit 2026 – Calgary)

• Familiarize yourself with the scanning interface

• Check internet connectivity for real-time verification

• Have backup devices ready for high-traffic periods

5.2 During Event Check-In

• Position scanning stations in well-lit areas

• Keep the scanner interface simple and focused on the current event

• Have attendees prepare their QR codes before reaching the scanner

• Scan one ticket at a time to avoid errors

• Verify the event name displayed matches your station (TechSummit 2026 – Calgary)

• Guide attendees on proper QR code positioning if needed

6. Use Case: TechSummit 2026 – Calgary Scenario

Let’s walk through a real-world scenario for the TechSummit 2026 conference:

Scenario: You’re managing the main entrance check-in for TechSummit 2026 – Calgary, a hybrid technology conference expecting 500+ attendees over multiple days.

Step-by-Step Workflow:

1. Arrive 30 minutes before doors open (8:30 AM on February 1, 2026)

2. Access Kemicard Scanner from your tablet or smartphone

3. Search and select “TechSummit 2026 – Calgary” from the event dropdown

4. Verify event details: Conference type, February 1 – March 17, 2026

5. Position your device at the entrance with good lighting

6. As attendees arrive, tap “Start Scan” to activate the camera

7. Direct attendees to present their QR code (from email, mobile wallet, or printed ticket)

8. Position the QR code within the blue scanning brackets

9. Wait for automatic detection and verification

10. Confirm successful check-in and welcome the attendee

11. Tap the back arrow to return and scan the next attendee

12. For the multi-day event, repeat the process each day

Expected Benefits:

• Reduced wait times from 5 minutes to under 30 seconds per attendee

• Real-time verification preventing duplicate entries

• Seamless experience for both in-person and virtual ticket holders

• Accurate attendance tracking throughout the multi-day event

7. Troubleshooting Common Issues

7.1 QR Code Not Scanning

Problem: Scanner doesn’t detect the QR code

Solutions:

• Ensure adequate lighting – move to a well-lit area

• Clean the camera lens on your device

• Hold the device steady and maintain proper distance (6-12 inches)

• Verify the QR code is not damaged or obscured

• Check that the QR code is within the blue corner guides

• Try adjusting the angle to reduce glare or reflections

• Ensure internet connectivity for real-time verification

7.2 Camera Access Issues

Problem: Camera won’t activate when starting a scan

Solutions:

• Check browser permissions for camera access

• Allow camera access when prompted by the device

• Verify no other app is currently using the camera

• Close and reopen the Kemicard Scanner application

• Try using a different browser if issues persist

• Restart your device if camera remains inaccessible

7.3 Wrong Event Selected

Problem: Scanning for a different event than intended

Solutions:

• Tap the back arrow in the top-left corner to return to the main screen

• Verify the event name displayed at the top of the scanning interface

• Re-select the correct event from the event list

• Double-check event details (date, location) before scanning

• Use the event search functionality to find the specific event quickly

7.4 Verification Errors

Problem: Error message appears after scanning QR code

Solutions:

• Verify internet connectivity is stable

• Check that the attendee is registered for the correct event

• Confirm the QR code hasn’t been previously scanned (duplicate check)

• Ensure the event is active and within the valid date range

• Contact event administrator if persistent verification failures occur

• Try rescanning the QR code after a few seconds

8. Support and Additional Resources

For additional assistance with the Kemicard Scanner:

• Contact your event administrator for event-specific questions

• Check Salesforce help documentation for platform-related issues

• Review the latest Kemicard Scanner release notes for new features

• Test your setup before the event day to ensure everything works properly

• Keep your device and browser updated for optimal performance

9. Conclusion

The Kemicard Scanner provides a streamlined, efficient solution for event check-in management. By following this documentation and the best practices outlined for TechSummit 2026 – Calgary, you can ensure smooth attendee verification and an enhanced event experience.

Key Takeaways:

• Always verify the correct event is selected before scanning

• Ensure proper lighting and camera positioning for optimal QR code detection

• Position your device within 6-12 inches of the QR code

• Wait for automatic verification after each scan

• Use the back arrow to switch events or return to the main screen

• Test your equipment and connectivity before high-volume check-in periods

With these guidelines and the TechSummit 2026 – Calgary event configured, you’re ready to efficiently manage attendee check-ins with confidence.

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